TECHNICAL ASSISTANCE SERVICE

Our Technical Assistance Service (TAS) is made up of highly qualified technicians and specialists, who are capable of offering, safely and professionally, both efficient technical support and after sales services. Our Technical Assistance Service (TAS) are present world wide.
AENER´s Technical Assistance Service (TAS) provides to customers the following services:

  • ASSISTANCE TELEPHONE CENTRE

    This service provides installers and end customers with a precious information in punctual moments.

  • TAS

    Technical Assistance Service (TAS) gives support to both AENER’s equipments and other maker’s equipments all over Spain.

  • CALBAT SOFTWARE

    AENER ENERGIA has developed a complete software for the calculation of automatic capacitors bank, CALBAT. This is a useful and a quite successful software tool for distributors, installers, engineering companies and electrical distribution companies.

  • PRE-SALES SERVICE

    Our Technical Department carries out a first visit to the customer’s installation in order to check all important aspects, i.e. choice of an adequate equipment, the location of the equipment, adequacy to the environment where the equipment will be used and, certainly, the accomplishment of exhaustive net analyses with the most advanced measurement instruments.

  • STARTING UP

    AENER´s TAS will gladly carry out installation and start up of the equipment ordered by a customer, upon previous agreement with our commercial department.

  • MAINTENANCE CONTRACT

    Our Technical Department offers to our customers the possibility to sign a maintenance contract, in order to reduce to the minimum the risks that could bring the equipment to eventual damages as well as the costs involved in same.

  • TECHNICAL TRAINING

    Our Technical and Quality Departments organize training on AENER energy saving system, automatic capacitors bank, UPS and voltage stabilizers for our customers, in order to explain all technical details like smooth operation, right installation, etc. In addition, we offer training on electrical energy, quality of energy and related subjects.